For Better Or Worse, Customer Service IS The Brand
A good product at a good price: that used to be the recipe for a good brand. But a third ingredient in retail is quickly overshadowing those bastions of success, and that is customer service. Consumers...
View ArticleUber Taps Facebook Live Director To Head Up Driver Products
Uber, the ridesharing service, has tapped one of Facebook’s product directors to head up driver product development, a role that has been vacant since December. Citing Uber Head of Product Manik Gupta,...
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Why FIs’ Top Performers Let Others Take The Lead In 2018
Top Performing financial institutions (FIs) understand that success may not always be about speed, but timing is often paramount. In fact, they make the timing of their product rollouts a crucial part...
View ArticleGoldman Sachs’ Marcus Loses Product Head
Marcus, the consumer bank operated by Goldman Sachs, has seen its head of product Michael Cerda quit his job. According to a report in The Financial Times, Cerda was at the company for a little over...
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Why FIs Are Laser-Focused On Corporate Credit Innovation
Innovation has been the name of the game for financial institutions (FIs) large and small in recent years. While the overall pace of innovation has cooled somewhat over the past two years, as FIs have...
View ArticleAnalyst: Tesla Should Have Sold To Apple For $240/Share
An analyst has revealed that Tesla missed out on the chance to sell to Apple six years ago for around $240 per share. “Around 2013, there was a serious bid from Apple at around $240 a share,” Craig...
View ArticleThe Enterprise Headache Of A Decentralized Blockchain
For blockchain technology, the crux of many of its purported benefits for the enterprise is its decentralized nature, which, proponents of distributed ledger technology (DLT) have said, promotes...
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Why Drive, Not Size, Is Key To FI Innovation
Smaller banks and credit unions enjoy a reputation of offering more personalized services than large financial institutions (FIs). When it comes to technological innovation, however, the smaller...
View ArticleE2open Takes Amber Road’s Supply Chain Solution Private
Supply chain management firm E2open is expanding its operations through the acquisition of Amber Road, the companies announced on Tuesday (July 2). E2open subsidiary Chicago Merger Sub acquired Amber...
View ArticleApple CEO: Privacy Must Be First, Not Added Later
Apple CEO Tim Cook said that privacy is something that needs to be a factor throughout a product’s entire development process. “You don’t bolt-on privacy,” Cook said at Salesforce’s Dreamforce...
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Credit Unions Find ‘Co-opetition’ Key To Closing The Innovation Gap
Credit unions (CUs) face stiff competition from banks, FinTech firms and other players in the financial industry, but they have several intrinsic advantages. A recent study found that CUs beat banks in...
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Credit Unions That Fail to Innovate Risk Losing Members
Sixty-four percent of all credit union (CU) members want their primary financial institutions (FIs) to offer more payment capabilities. Many — a record-setting share within our research — are willing...
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